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FAQ (Frequently Asked Questions)

How Are Shipping Costs Calculated? 

Shipping costs are calculated based on the shipping method and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What Is Buyer Protection? 

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Our Products Are Made From Top Quality Materials? 

Every material of each of our products, has been chosen through a rough analysis of their propertys, to bring you the best experience on skincare.

We intentionally wanted to make these tools accessible to everyone, that´s why we have the best prices for you!

What Is The Currency Price In The Site?

Our prices are in USD, however we have provided you with the ability to convert to your currency.

If I Have Entered An Incorrect Address What Do I Do Now?

If you have miss spelled or auto filled in a incorrect address, just reply to your order confirmation email and confirm. Once you double check if the address given is wrong, please notify us via email at samaskinstore@gmail.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at samaskinstore@gmail.com.   

 

Have any other question? Email us at samaskinstore@gmail.com 😊

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you! ❤️

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