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Returns & Refund

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid & you need to change or cancel it, you must contact us within 12 hours. Once the packaging & shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address & a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

Sale Items (If aplicable) 

Only regular priced items can be refunded if it meets the criteria above, this includes discounted items marked as “XX% OFF” offers. Unfortunately, sale items cannot be refunded, this is applicable to items marked as “SALE” only.

Late Or Missing Refunds (If applicable)                                                             

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at samaskinstore@gmail.com

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